Change Management in Times of Crisis
Join us for our IIBA Seattle April 26 chapter meeting, in the cloud! We are very excited to have Kristina Pham as guest speaker. Kristina will share knowledge and insight on Change Management as it relates to Business Analysis.
How do we manage change in a crisis with no time to plan? Now, changes are bigger, faster, more complex, and world-impacting events (like Covid for the last two years). Oftentimes we have to consider highly adaptive decisions where our plan must be highly responsive to the current business requirements -- what is needed now and in the moment to achieve adoption and usage. Adaptive Actions aren’t about the search for perfect or right answer. Rather, it’s about making progress with the best business requirements you have at the time, to provide incremental changes that allow you to learn and refine as you go. Come join us to hear more about how change management is connected to the business analysis and project management aspects of an initiative/effort.
Kristina Pham is Enterprise Change & Business Process Manager at Seattle City Light. Prior, she was Project Delivery Manager in Seattle IT, leading a team of 35 IT project managers (PM) and IT business analysts (BA) focused on effective project delivery.
Kristina is a successful OCM lead providing organizational development and change management supporting, building, and maintaining quality relationships at the City. She serves as an expertise in identifying and streamlining bottlenecks and gaps in existing processes to improve performance, designing future state processes, defining Standard Operating Procedures (SOPs) and developing metrics.
She possesses excellent client relationship management skills honed over a decade supporting public sector agencies through cost containment, process optimization, strategic planning, and standardization initiative. She has been providing leadership and direction to matrixed teams to design and implement operational models. A few examples of her work are such, Office 365 implementation, IT Consolidation, Unified Communication and Collaboration support model. She always looks to improve customer and employee relationship management by creating, standardizing, and implementing key strategic and operational processes. Her experience and specialties in project management, business strategy, processes and workflows, organizational change management and service delivery will bring great values to our City employees and business.
Kristina holds a Bachelor of Science degree in Business Management and a Minor degree in Information Technology. She’s also certified in train the trainer for PROSCI Organizational Change Management methodology.
Due to Covid-19 concerns, this chapter meeting will be held as a virtual meeting. Link to the web meeting will be sent to confirmed registrants prior to the meeting.