Crucial Conversations
Speaker: Charlie Bozonier
Charlie is the Analysis and Training Service owner for King County Information Technology. He was previously a Point B consultant, instructor for the UW PCE Business Analysis Certificate program, and Enterprise Business Architect for REI. Charlie was also a contributing writer of the IIBA BABOK v3 and the IIBA Managing Business Analysts textbooks. He is a gold level certified trainer of Crucial Conversations.
Come and sample an hour of Crucial Conversations Training with a Gold Certified Crucial Conversations trainer.
Whenever you’re not getting the results you’re looking for, it’s likely a crucial conversation is keeping you stuck. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship—whatever the issue—if you can’t talk honestly with nearly anybody about almost anything, you can expect poor results.
What Does Crucial Conversations Training Teach?
Crucial Conversations teaches participants how to:
• Speak persuasively, not abrasively
• Foster teamwork and better decision making
• Build acceptance rather than resistance
• Resolve individual and group disagreements