The most effective working environments are those in which all participants are aligned towards the same goal and accountable in their fulfillment of those goals. This discussion will explore why Customer Value is the only measure of success for organizations. In fact, the best organizations are ones that can provide a consistent customer experience at every touch point.  This talk will cover:
 
•  The 4 dimensions of Customer Value required to develop KPIs
•  Tools to improve the overall customer value proposition
•  How to develop effective KPIs for every department in the organization to drive accountability.

Discover how to spur a new way of thinking and develop the systematic approach needed to understand, identify and address opportunities within your organization to achieve a culture of ongoing continuous improvement.

About the Speaker
 
Marilouise Muller is a recognized Business Transformation Specialist with over two decades of experience delivering exceptional results for leading global services organizations. Marilouise is founder of Propel Solutions Ltd. (www.propels.ca) and is the pioneer of Operational Effectiveness Consulting. Marilouise has helped companies in every industry from aquaculture to financial services (and everything in between) optimize their business processes to foster organization-wide improvement and instill a culture of continuous improvement.  

Prior to founding Propel, Marilouise built her reputation as an International Management Consultant. She is a sought out speaker to organizations looking to improve their efficiency and effectiveness.  She has led business critical transformation projects worldwide with multinational organizations from New York to Japan. She is certified in industry leading Lean Process Improvement as well as Prosci Change Management.

Due to Covid-19 concerns, this chapter meeting will be held as a virtual meeting. Link to the web meeting will be sent to confirmed registrants prior to the meeting.